The purchasing department of Aprilaire, a division of Research Products, recently presented Group Defond with a bronze performance award for their work in 2011. The award is part of an annual award system rewarding suppliers performing to the highest expectation levels of the Aprilaire Supplier Evaluation System for an entire calendar year. The performance award is based on quality performance in three areas: quality, delivery, and service and support.
Defond provided Aprilaire quality performance of 100%, delivery performance of 95.4%, and service and support performance of 93.5% throughout the 2011 calendar year. DNA Group assisted Defond in winning this award by ensuring consistent and effective communication over all projects in regards to pricing, scheduling and supply agreements. Carl Bates, the Market Development Manager for the region, said of the award, “DNA Group is honored to receive this award on behalf of Defond. DNA and Defond are dedicated to providing timely deliveries, reliable products, and continuous support to all of our customers. We are always looking for ways to improve and are striving to receive the gold performance award in 2012.”